rajeshpatel

Source: http://koshyjohn.com/hp

UPDATE: I won the case. http://www.koshyjohn.com/hp/docs/ccjudgement.doc - judgment copy.

** QUOTING FROM A LETTER TO MARK HURD, CEO & PRESIDENT, HP:
Sir,

A high-end 17″ laptop was purchased from HP at Dubai in April 2007. Unfortunately, over the last 14 months, it has been functional for only 5! It has been useless for close to 70% of its life!

HP India refused to service it from September 2007 to February 2008 (6 months). Finally in February, HP allowed us to bring it in for repairs.

Almost every part of the laptop was replaced including the display, keyboard and the motherboard (5 times!). After 3 months of keeping the laptop with them, they finally return the laptop with the wrong motherboard configuration.

Given the extreme nature of the inconvenience caused, a fresh replacement was requested in the beginning of May 2008. It was agreed to in principle but even after 27 calls to customer care over a period of 1 month, all that was achieved was a series of escalations with a huge number of broken promises for a call back (even by the case manager assigned).

All the details of this case are put up at http://www.koshyjohn.com/hp including details pointing to FRAUD which may also be detrimental to HP.

Even a mail to HP India’s President Mr. Balu Doraisamy didn’t yield any result.

Being a loyal HP customer for over 9 years, this is a very shocking and disappointing experience. We are at a loss of what to do — short of initiating legal action against HP and publicizing this ordeal. Being provided with a constructive solution would be greatly appreciated.

Thank you for your valuable time.

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